Accessibility Plan and Annual Progress Reports

A mail carrier with a prosthetic leg carries mail delivery bags as she walks along a residential street. A mail carrier with a prosthetic leg carries mail delivery bags as she walks along a residential street. A mail carrier with a prosthetic leg carries mail delivery bags as she walks along a residential street.

What is Canada Post’s Accessibility Plan?

The Accessibility Plan is required by the Accessible Canada Act. It is a multi-year plan that identifies existing barriers, our achievements so far and the actions Canada Post will take to identify, remove and prevent barriers in 6 focused areas:

  • Employment

  • The built environment

  • Information and communication technologies

  • Communication

  • The procurement of goods, services and facilities

  • The design and delivery of programs and services


Explore the Accessibility Plan

We review our Accessibility Plan every year and update it every 3 years. Progress Reports will be published annually.

Read the 2023-2025 Canada Post Accessibility Plan (PDF)

Listen to the 2023-2025 Canada Post Accessibility Plan in MP3: Play | Download

View the American Sign Language (ASL) version of the 2023-2025 Canada Post Accessibility Plan


Review progress reports

Progress reports are published annually.

Read the 2023 Progress Report (PDF)

Listen to the 2023 Progress Report in MP3: Play | Download

View the American Sign Language (ASL) version of the 2023 Progress Report