Accessibility online | Accessibility

Our digital team uses the Web Content Accessibility Guidelines (WCAG) and its recent updates in WCAG 2.1 to inform our web experience.

While our website can be interacted with on all devices, we can’t guarantee that older models of devices have been incorporated in to our most recent testing rounds. Our website has been tested for compatibility on the following browsers and devices:

Chrome for PC, Mac, Android and Apple
Safari for Mac and Apple mobile devices
Microsoft Edge for PC and Windows tablets

View other compatible browsers and plug-ins

We’ve put together a list of web applications that require updates in order to meet Level A compliance.

Shipping Tools: EST Online, Express Order Entry, Desktop)*
Native Mobile App*
Shop (estore)*
Postal Guide and Product Guide*
epost Connect
Partner Portal
Developer Program
Estimate duties and taxes
Find a Harmonized sales code
Find a deposit location
Find a delivery standard
View special requirements
Determine parcel pickup availability
Snap Admail^TM
Machineable Mail Advisor
Business Reply Mail^TM artwork
Business Reply Mail^TM reporting
Find a direct mail partner

PDFs and digital documents

We’re updating our PDF documents to make them more accessible. Contact us if you have any difficulty with an online form and we’ll try to provide an alternate method of completion.

Video content

All of our videos are uploaded on YouTube, offering all the accessibility features available on YouTube. All of our videos include closed captioning.

Third-party websites

While we can’t control the digital presence of our partners, we do encourage these vendors to create accessible online experiences.

The Canada Post mobile app is available for download on all Apple and Android devices. In 2019, it will be undergoing an audit by a third-party to assess its present accessibility. Based on these results, our digital team will be trained to identify and implement additional accessible processes within the app.

Please share your comments and suggestions about the accessibility of our mobile app using the following channels:

Submit feedback directly in the app. Access the feedback page through settings.
Send the mobile team an email at mobile.apps@canadapost.ca.

Feedback and customer support

We welcome feedback on the accessibility of our products and services. There are a few different ways to get in touch with our support team. We have initiatives in place to improve the accessibility of our support channels in 2019.