What is a service animal?
Service animals are trained to carry out tasks that assist people with visible and invisible disabilities. Service animals should be trained, clean and in good health, and should not exhibit behaviour that is disruptive or aggressive while accompanying the individual they serve.
Service animals should not be distracted by members of the public as they must be attentive to the person they are serving, and alert and aware of their surroundings at all times.
Accessibility at Canada Post
We value diversity as an essential part of who we are as a company, how we operate and how we see our future. Canada Post strives to provide customer service in a manner that is accessible and inclusive with the goal of providing a positive experience for all the communities and customers we serve.