Closures and service interruptions

Canada Post must deliver all mail as required under the Canada Post Corporation Act and Regulations. These requirements are similar to those followed by many other countries. 

Therefore, unless senders have been notified that the person named on the mail item has moved, the sender will continue to send to that person at your address. 

If you receive mail with an incorrect name, simply follow these steps:

1. Contact the sender and inform them of the error so they can update their mailing list. Note that it may take a few weeks or longer before the list is updated.
2. Cross out the address on the mail piece, write Moved or Unknown and return the piece to Canada Post.

Canada Post can help you notify businesses and other organizations of your new address if you move. Under this service, your new address will only be provided to businesses and other licensed mail service providers who have your old address. They will be able to use this information only to update or correct their mailing lists. Canada Post is subject to the Privacy Act.

Learn more about changing your address, re-directing your mail, or holding your mail.