Closures and service interruptions

Canada Post is resetting passwords for all online customer accounts, starting on October 16, 2019. Customers with online accounts will receive an automated email from Canada Post that includes the steps to reset their password.

There has not been a cyberattack or hack of the Canada Post network but we are investigating a report that some customer information may have been compromised in 2017.

The cause appears to be that login and password credentials stolen in external privacy breaches unrelated to Canada Post were used to access individual Canada Post accounts. This is possible when users reuse their credentials on several websites to avoid having to remember different passwords.

Canada Post is contacting any customer directly if their information has been compromised by this activity.

While this is not a breach of the Canada Post system, we understand our obligation to our customers and all Canadians to keep their information safe. We are reviewing our policies and procedures to determine what can be done to strengthen the security of our online platforms.