Closures and service interruptions

Floods are affecting mail and parcel delivery in certain communities. Canada Post has implemented contingency measures to serve residents of these communities and to keep them connected.

As of May 18, floods are impacting mail services to the following Quebec communities:
- Saint-Alphonse-Rodriguez
- Gatineau

Service resumed in Mansfield (Fort Coulonge) on May 12 and Maskinongé on May 15.

All mail destined for these locations, is available for pick up at the Canada Post facilities listed below until the local post offices can reopen:

Mail for Saint-Alphonse-Rodriguez residents is available for pick up at:

1065 rue Principale, Saint-Alphonse-Rodriguez
Monday, Wednesday, Friday: 9 am to noon and 1 pm to 5 pm
Thursday: 9 am to noon and 2 pm to 6:30 pm

Mail for Gatineau residents is available for pick up at:

139 Racine Street, Gatineau
Monday to Friday, 3 pm to 9 pm

Please remember to bring valid government-issued photo identification to pick up your mail.

Customers can check the Delivery service alerts page for updates and for postal services resuming to your community.

We thank those affected for their patience in this difficult time.

If customers have questions regarding their postal services, they can contact Canada Post's Customer Service team online at canadapost.ca/support or by telephone at 1-866-607-6301 (TTY: 1-800-267-2797).

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Free Mail Forwarding service now available

Effective immediately, eligible residents can receive free Mail Forwarding service for up to 12 months. Impacted residents have until June 17 to register for the free service.

Mail Forwarding is an important service not just for ongoing mail, but it also provides a vital link with government and relief agencies going forward. If you receive regular cheques through the mail, it’s important for you to register.

By registering, Canada Post will be able to ship mail to a different address selected by the customer. This can be done on a short-term basis or for longer periods, even if the address is temporary.

For impacted residents with postal codes or FSA J8P, J8T, J0X 1R0, J0X 0C3, J0K 1W0, J0K 0A6, J0K 1N0, J0K 0C2, you can register with a credit card and government-issued ID:
- Go online at canadapost.ca/mailforward. Note that you will have to provide a credit card payment in order to authenticate the transaction but you will be refunded in 5-10 business days. We apologize for this inconvenience, but to make this available quickly, we have had to take this approach.
- Go to any post office in Quebec. You will not be required to show a credit card, just your government-issued photo ID. Retail employees will help you with the process, which is free of charge.

For impacted residents in Quebec with a government-issued ID bearing an eligible postal code, but no credit card, you can register:
- Go to any post office in Quebec Retail employees will help you with the process, which is free of charge.