Closures and service interruptions

Important information for customers affected by wildfires in Alberta communities

Wildfires are affecting mail and parcel delivery in certain communities. Canada Post has implemented contingency measures to serve residents of these communities and to keep them connected.

As of June 16, wildfires are impacting mail services to the following Alberta communities:
- Edson
- Fort Chipewyan
- Fox Lake

Mail for Fox Lake residents is available for pick up at:
Fort Vermilion Post Office
4701 50th Street
Open Monday to Friday, 9 am to 5 pm

Mail for Fort Chipewyan residents is available for pick up at:
250 Mackay Crescent, Fort McMurray (tent in parking lot)
4701 50th Street
Open Monday to Friday, 10 am to 2 pm

Please remember to bring valid government-issued photo identification to pick up your mail.

Customers can check the Delivery service alerts page for updates and for postal services resuming to your community.

We thank those affected for their patience in this difficult time.

If customers have questions regarding their postal services, they can contact Canada Post's Customer Service team online at canadapost.ca/support or by telephone at 1-866-607-6301 (TTY: 1-800-267-2797).

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Free Mail Forwarding service now available

Eligible residents can receive free Mail Forwarding service for up to 12 months.

Mail Forwarding is an important service not just for ongoing mail, but it also provides a vital link with government and relief agencies going forward. If you receive regular cheques through the mail, it’s important for you to register.

By registering, Canada Post will be able to ship mail to a different address selected by the customer. This can be done on a short-term basis or for longer periods, even if the address is temporary.

As of June 6, the following postal codes can register for free Mail Forwarding service. Registration will be available until July 5.
- Chateh: T0H 0S0
- Fort Chipewyan: T0P 1B0

Impacted residents with the following postal codes have until June 17 to register for the free service:
- Atikameg: T0G 0C0
- Rainbow Lake: T0H 2Y0, T0H 0C9
- Evansburg: T0E 0T0, T0E 0B3
- Wildwood: T0E 2M0, T0E 0C3
- Drayton Valley: T7A
- Fox Lake: T0H 1R0, T0H 0B9
- Grand Prairie: T8W 5E3; T8W 5E4, T8W 5G5, T8W 5G7
- Fox Creek:  T0H 1P0, T0H 0A6

Eligible residents can register with a credit card and government-issued ID by following the steps below.
- Go online at canadapost.ca/mailforward. Note that you will have to provide a credit card payment in order to authenticate the transaction but you will be refunded in 5-10 business days. We apologize for this inconvenience, but to make this available quickly, we have had to take this approach.
- Go to any post office in Alberta. You will not be required to show a credit card, just your government-issued photo ID. Retail employees will help you with the process, which is free of charge.

For impacted residents in Alberta with a government-issued ID bearing an eligible postal code, but no credit card, you can register:
- Go to any post office in Alberta. Retail employees will help you with the process, which is free of charge.