Closures and service interruptions

Important information for customers affected by wildfires in the Northwest Territories

Canada Post recognizes the difficulties facing many residents in communities across the Northwest Territories resulting from wildfires. Our team is actively working to put contingency measures in place, assessing the situation and options, to best serve residents of these communities and to keep them connected. The safety of our employees is our number one priority and Red and Yellow delivery service alerts have been issued.

As of August 25, wildfires are impacting mail services to the following communities:

• Dettah
• Enterprise
• Fort Resolution
• Fort Smith
• Gameti
• Hay River
• Jean Marie River
• Kakisa
• K'atlodeeche First Nation
• Lutsel'ke
• N'dilo
• Ulukhaktok (Holman)
• Wekweeti
• Whati

In the meantime, all Lettermail items and mail that cannot be delivered are being held in safe and secure Canada Post facilities until contingency plans are in place.

We thank those affected for their patience in this difficult time. Please continue to check this website regularly for updates.

If customers have questions regarding mail delivery, they can contact Canada Post’s Customer Service team online at canadapost.ca/support or by telephone at 1-866-607-6301 (TTY: 1-800-267-2797).