Closures and service interruptions

Free Mail Forwarding for customers affected by wildfires in Alberta, British Columbia and Manitoba effective May 24

Effective May 24, eligible residents can receive free Mail Forwarding service for up to 12 months. Impacted residents have until June 23 to register for the free service.

Mail Forwarding is an important service not just for ongoing mail, but it also provides a vital link with government and relief agencies going forward. If you receive regular cheques through the mail, it’s important for you to register.

By registering, Canada Post will be able to ship mail to a different address selected by the customer. This can be done on a short-term basis or for longer periods, even if the address is temporary.

Residents affected by wildfires with one of the following postal codes are eligible for this offer:

Alberta:

• Fort McKay: T0P 1C0
• Fort McMurray: T9H, T9J, T9K, T0P
• Conklin: T0P 1H1

British Columbia:

• Fort Nelson: V0C 1R0

Manitoba:

• Cranberry Portage: R0B 0H0

To request the free service, affected customers will need to either:

• Register at canadapost.ca/mailforward using a credit card to authenticate your identity. No fee will be charged to the credit card.
• Go to a post office with a government-issued photo ID (mandatory). Proof of authorization is required to request the free service on behalf of another person.

Note: If residents affected by wildfires purchased the Mail Forwarding service prior to May 24, they can call Customer Service to request a refund.