Going away? We’ll keep your mail safe and secure

Hold Mail service temporarily stops mail delivery at your address when you’re not there to receive it. Your mail is safely stored at a Canada Post facility until your return.

You need a Canada Post account to purchase a service. New customers need to register first.

Buy Hold MailHow to Modify a Service

Why use Hold Mail

Mail is safe

Whether you’re on vacation or away for home renovations, we’ll hold your mail in a secure Canada Post facility.

Handle temporary business closures

Ideal for schools, seasonal businesses and home-based offices that regularly shut down. Mail stays private.

Easy to buy and manage

Online or at the post office, in a few short steps. Back early? Cancel your service to resume delivery.

Here’s what we don’t hold

  • Parcels (for example XpresspostTM or Regular Parcel TM)
  • Prepaid envelopes
  • Newspapers and flyers delivered by other parties
  • Personal mail delivered to a business/institution such as an office building, a hospital or a hotel 
  • Mail received at a shared postal address (i.e when the same address is used by more than two businesses)
  • Mail through a privately administered mailbox company
If you’re expecting parcel deliveries you must inform the sender(s) of your new address, even when you have the Hold Mail service in place. For more details, please read the terms and conditions of the service.

How much does it cost?

Whether you’re purchasing for business or home delivery, your mail is safely held by us and delivered when you return.

Residential

Buy residential Hold Mail to suspend mail delivery at your home address. Individuals can include up to four names at the same location in the base fee; with option to include up to four additional names, for a fee. You can’t include a business name in your residential request (it’s only for individuals). Service typically begins 3 business days after you place your order.

$23.25 for up to 2 weeks per household*
Each additional week is $11.50
Each additional name is $4.00

Business

Buy business Hold Mail when you’re away from your business location. Businesses can include up to two business names and up to two individual names at the same location in the base fee; with option to include up to four additional individual names, for a fee. Service typically begins 3 business days after you place your order.

$48.50 for up to 1 week*
Each additional day is $9.50
Each additional individual name is $4.00

* Terms and conditions apply.

What you need to get started

You need a Canada Post account to purchase a Hold Mail service.

Whether you purchase Hold Mail online or at the post office, you’ll need a  government-issued photo identification and proof of authorization if you’re ordering on behalf of another person.

Buy online

  1. Sign-in to your Canada Post account or sign-up.
  2. Enter your address and identification information.
  3. Choose the length of service.
  4. Pay with our credit card.

Buy at a post office

  1. Fill out an order form  at home to save time at the post office.
  2. Visit your nearest post office. 
  3. Show your identification and pay.