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    Frequently asked questions about Account QR Code

    What is the Account QR Code and how does it work?

    Upon finishing a purchase or sending/returning a package, you can now use the Canada Post mobile application to display an Account QR Code on your phone/mobile device. When the code is scanned, your email address is automatically captured and an e-receipt is sent directly to your email address.

    The Account QR Code saves time and enhances privacy by eliminating the need to verbally provide your email address. It also contributes to Canada Post’s environmental, social and governance (ESG) efforts by conserving paper through the provision of electronic receipts.

    Who can access the Account QR Code?

    All users of the Canada Post mobile application with verified residential and email addresses.

    What should I do if the code expires before the clerk scans it?

    The Account QR Code is dynamic and will automatically regenerate after 30 minutes. To generate a new Account QR Code, close and reopen the screen or click on the back button.

    Can I reuse the Account QR Code for multiple transactions?

    No, the code can’t be reused for multiple transactions. You can generate a new Account QR Code by closing and reopening the screen or clicking on the back button.

    What if the email address generated by the Account QR Code is incorrect?

    The Account QR Code retrieves the email address from your user profile saved in the Canada Post mobile application. If the email address is incorrect, you will need to update it in your user profile.

    If there isn’t enough time for this update during the retail transaction, you can verbally provide your email address to receive an electronic receipt, or you can opt to receive a printed receipt.

    Do I have to use the Account QR Code?

    The Account QR Code is an optional feature. You can still request paper or electronic receipts as usual.

    Will the clerk need to handle my device to scan the Account QR Code?

    No, you only need to show your device to the clerk for scanning.

    Can my family use my Account QR Code?

    No, the Account QR Code cannot be shared. Each Account QR Code is specific to your individual profile in the Canada Post mobile application.

    What other features does the Account QR Code offer?

    Currently, the Account QR Code can only be used to obtain e-receipts. However, additional features will be introduced in the future.