Here are a few reasons why a parcel you were expecting might not be delivered to your parcel locker:
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Compartments were full
Each parcel locker has 6 compartments with a range of sizes. For security, compartments can’t be used for another delivery until you return the key. -
Signature was required
When a signature is required, Canada Post will attempt to deliver your parcel to your door. If no one is home, you’ll receive a delivery notice card to pick up your parcel at the post office. -
Parcel wasn’t shipped with Canada Post
Parcel lockers are exclusively for Canada Post deliveries. Check with your retailer to find out who is shipping your purchase. -
Parcel was too large
We attempt to deliver oversize parcels to your door. If no one is home, you’ll receive a delivery notice card to pick up your parcel at the post office. -
You didn’t pick up your parcel
We’ll hold your parcel in the parcel locker for up to 5 days. After 5 days, we’ll leave you a delivery notice card to pick up your parcel at the post office.