Experience transformation

• As the result of this systems upgrade, our price changes for Parcel Services will come into effect with the 2025 implementation timing of the new SAP platform.
• In 2025, our rate codes for Parcel Services will expand from 45 to 128, while maintaining the current number of weight steps. The new pricing grid offers more competitive rates across a wider range of shipping lanes.
• We will notify you with the exact date of the new SAP deployment and when the price changes for Parcel Services will come into effect. You will receive your customized Price Guide specific to your Parcel Services agreement per your contractual terms.
• For customers shipping through the eLink program, please refer to the new rate code mapping sent in April to help you determine how to update your systems, if needed.
• There will be no changes to any other rate structures, such as for Commercial Mail.

Note: 2024 peak season surcharges for Oversize, Unpackaged and Out-of-spec items will be the same as 2023 and will be effective Monday, November 4, 2024, to Sunday, January 12, 2025. During this period:

• The existing surcharge for Oversize and Unpackaged items will be adjusted to $30 from $21.
• The existing surcharge for Out-of-spec items will be adjusted to $400 from $300.

• More precise invoices
  • Our billing is changing for the better. We're introducing event-based billing for parcel shipments. This means you'll only be billed for items that are physically scanned in Canada Post's network. You must continue to transmit your manifest data to Canada Post. You'll no longer be required to submit label cancellation requests for items not shipped.
  • The new consolidated invoice format will capture exactly how you use your account and services per invoicing period. All charges, including adjustments, will appear on a single consolidated invoice per invoicing period, grouped by product type (if applicable) for easy reconciliation, with filtering available on the data file.
  • In cases where Canada Post collects the cubing surcharges for parcels within the same invoicing period as the billing events, the surcharge amount can be combined with the declared amount to bill customers for the total actual cost of the parcel in one entry on the invoice. This reduces the amount of back-end reconciliation for customers.
  • As the new consolidated invoice provides a summary of charges of all products and services, the Statement of Account will no longer be available.
  • Please review the sample updated invoice and inform your Accounting team, or third party vendors (such as freight auditors) that manage your invoices, to determine if there will be any impact to current processes.
• New data file invoice format
  • Customers may continue to access data file invoices through Connect or SFTP.
  • The data file invoice is changing. As of 2025, the new file format will be CSV (currently it is TXT format).There may be changes to the file structure and/or field values you should be aware of. Some data field headers have changed and there may be additional reference fields.
  • If you currently receive a data file for your invoices via Connect or SFTP, please review the specifications for the data file and inform your Accounting team, or third party vendors (such as freight auditors) that manage your invoices, to update your current templates or databases with the new field headers and other changes.
• Updates to credit card payments
  • When you ship a Parcel through an online shipping tool, you will pre-authorize your credit card for payment. Payment will be processed on your credit card once the item(s) receive a physical scan in Canada Post’s network.
  • Cubing and/or other surcharges may be incorporated into one single charge on your credit card statement and your new weekly Canada Post invoice.
  • If your credit card payment fails, the amount owing will be posted to your account and your invoice will identify shipments we weren’t able to process payment for. You must review your weekly invoices and pay any amounts owing or risk having your account blocked for future transactions. This includes Solutions for Small Business customers.