The function of Corporate Governance refers to the institutional framework in which the integrity of a service interaction or set of related service interactions is decided. The term therefore refers to the set of laws, procedures and common practices that determine the administration of committees, teams, projects and working groups that guide the development of work products resulting from corporate mandated activities, programs and services.

Description:

These files refer to the set of laws, procedures and common practices that determine the administration of committees, teams, projects, and working groups that guide the development of work products resulting from CPC’s corporate mandated activities, programs and services.

Records relate to administration (board, committee, subsidiary, policy, procedure, practice, compliance), strategic planning (corporate, business, market), planning (corporate business, operational), performance management (corporate, operational), corporate file, audit (external, internal), and control assurance.

These files may include the proceedings of the Board of Directors and committees, development of corporate strategic plans, development of corporate business plans, corporate reporting, submission of formal corporate reports to external parties, auditing of CPC’s internal processes and/or financial statements internally and externally, compliance requirements, internal policies governing the processes of the organization and how it conducts its business, corporate and functional practices and procedures. It also includes privacy impact assessments and privacy incidents (inquiries or complaints, responses, reporting, and investigation).

Document types:

Administration, committees, Board of Directors, subsidiary, strategic planning, corporate planning, business planning, market planning, operational planning, performance management, corporate file, internal audit, external audit, control assurance, compliance administration, policy administration, practice administration, procedure administration, Board proceedings, corporate reporting, corporate reports, internal process, financial statements, internal development, privacy policy compliance issues.

Record number:

CPC CG 4

Office of the Ombudsman - Requests for Assistance - Complaints

Description:

This bank contains such records as inquiries, complaints and information relating to their processing. Data elements may include all or some of the following: complainants name and address, nature of the postal complaint, products or services purchased the names and addresses of the sender and addressee, the description and value of the item, dates of mailing and claim, insured amount, and outcome of the investigation. Individuals seeking access to this bank for the purpose of reviewing their personal files should specify the date and subject matter of their original inquiry with the Office of the Ombudsman, as well as their assigned file number. Individuals seeking access to this bank must submit their request in writing to the Access to Information and Privacy Coordinator at Canada Post.

Class of individuals:

Customers who have submitted a request for the review of their postal complaint to the Office of the Ombudsman.

Purpose:

The purpose of this bank is to support the preparation of responses to customer inquiries, as well as the resolution of complaints concerning postal services.

Consistent uses:

The records are used to analyze and resolve complaints; to respond to inquiries about postal services; and to identify trends or patterns.

Retention and disposal standards:

Records are retained for two years after last administrative use and then securely destroyed.

RDA number:

91/020

Related records number:

CPC CG 4

TBS registration:

004271

Bank number:

CPC PPU 099