Accessibility feedback process

Canada Post welcomes feedback from customers, employees, business partners and the public about accessibility. Feedback enhances the way we do business, allows us to serve and connect with more customers and improves the services we deliver. It helps us become more accessible and inclusive.

• Feedback may be provided to Canada Post by mail, telephone, teletypewriter (TTY), email, web form, social media and online chat with a live agent.

• Canada Post strives to respond to all feedback in ways that are accessible. If a situation requires additional information and attention, feedback may be forwarded for further action and response.

• We will acknowledge accessibility feedback that we receive except for feedback provided anonymously.

• We will respond to the accessibility feedback we receive in the way it was submitted to us. We may include follow-up responses through other formats if required or requested.

• Pursuant to the Accessible Canada Act Regulations, all feedback and responses (including any personal information you provide) will be kept for a period of 7 years.

• Our feedback process includes details about how to navigate our contact options, our privacy statement, how we will acknowledge accessibility feedback and how we will consider the accessibility feedback we receive.

• Read our feedback process online by viewing an accessible PDF: Open

• View the ASL video of our feedback process: Open ASL video

• Listen to the audio recording of the feedback process in MP3: Play | Download

• Request an alternate format of the feedback process including print, large print and braille by contacting the Director of Accessibility through one of the contact options below