You must call the Money Order Verification Service (MOVS) at 1-800-563-0444 if: 

• The payee claims the money order wasn’t received  
• The sender claims to have misplaced or lost the money order 

We guarantee to refund ¹ uncashed money orders after 45 days from the day of purchase that are lost, destroyed, or uncashed.

Some conditions apply. The waiting period is necessary to make sure the money order clears through the Canadian payment process.