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Included with a rental
When you rent a Postal Box from us, we include several services.
Postal Box keys
You’re provided 2 keys to access your Postal Box and a security key (if applicable) to access the postal box lobby after normal business hours. You are not to copy the keys. All keys remain the property of Canada Post and you must return them when asked.
When renting a Convenience Postal Box, we require a key deposit. We refund the deposit upon termination of the Postal Box and the return of all keys. A key deposit applies to replace lost or damaged keys.
| Item | What you need to know |
|---|---|
| Key deposit | We require a key deposit ($15). |
| Number of keys |
We provide two keys to access the Postal Box and a security key (if applicable) to access the postal box lobby after normal business hours. Please note: A security key requires an additional $15.90 deposit. |
| Copying keys | Keys are not to be copied. All keys remain the property of Canada Post and must be returned upon request. |
| Refunds | Key deposits are full refundable when you return all keys. |
| Lost or damaged keys | We apply a replacement fee equal to the key deposit fee. |
| Changing the lock |
You must return both keys for a refund (at the original key deposit price). Current key deposit price will apply for the new set of keys. Please note: If you return only one key you won't receive a refund. |
Redirection of mail from Postal Boxes
For us to redirect mail, a Change of Address service (redirection) must be in effect. Ask your post office representative for more information.
Mail Forwarding of mail from Postal Boxes
For us to forward mail from a Postal Box, a Mail Forwarding request must be in effect. We may not redirect mail items addressed to a shared Postal Box (for example, where several businesses have a common postal address) unless all the mail addressed to the Postal Box is forwarded to another single address (see Mail Forwarding for more information). If you wish to have your mail forwarded indefinitely from a Postal Box address, we’ll continue to apply the box rental fee.