Features

A feature is something that we provide as part of the basic service.

Signature

We secure a signature upon delivery of the item, free of charge. You can get a copy of the signature online or by calling customer service at 1‑888‑550‑6333. Some exceptions apply in smaller centres.

Proof of Mailing

Registered Mail™ provides confirmation that we received the item for delivery to the addressee. We’ll provide the sender with a date stamped official registration receipt when they purchase Registered Mail at a post office.

Please note: On Prepaid Registered Mail (PRM) envelopes a detachable tracking number is the proof of registration. PRMs are only available to commercial customers.

Delivery Confirmation (Tracking)

Registered Mail™ provides confirmation that the item has arrived at its destination. Upon delivery, or attempted delivery, we scan the item ID number and capture the date. The date of delivery is available online or by using the automated phone response system at 1‑888‑550‑6333. The date of delivery is available the next business day after delivery.

Liability coverage

Registered Mail items sent in Canada include liability coverage for up to $100, subject to certain exceptions.

Canada Post will have no liability for loss or damage of Registered Mail™ items containing:

  • Banknotes
  • Stocks
  • Bonds
  • Coupons or other securities negotiable by the bearer
  • Lottery tickets
  • Travellers’ cheques
  • Coins
  • Jewellery
  • Manufactured and non-manufactured precious metals
  • Precious stones
  • Gold bullion
  • Gold dust
  • Cancelled or uncancelled postage stamps

You may not claim indemnity for expenses incurred by the sender in submitting the indemnity claim or for the fees paid for the option.

Return to Sender

Registered Mail items will be returned to the sender if they can’t be delivered or if a Mail Forwarding request has been filed for an address outside of Canada. We’ll return these items as long as they have a return address.

Please note:

If we find the return address on the inside of the item, as opposed to the outside, we’ll return the item for a fee.

Mail Forwarding

If a Mail Forwarding request has been filed, Registered Mail will be forwarded to the new address. This feature is only available if the new address is in Canada.