How to cancel Hold Mail

You can make changes to your service request by accessing our convenient online self-serve-tool.   

1. Create or sign in to your account.
2. Once you log in you will be redirected to your dashboard. If not, go to your account name at the top of the screen and select “Dashboard”.
3. After selecting the dashboard, go to one of the following places:

   • Go to the top of the page and select “Hold your mail”.
   • Go to "Manage your mail”. Select "Manage Hold Mail”, or “Hold Mail”. Then select “View all orders”.
   • In the activity feed, go to your existing Hold Mail service card. Select “Manage Hold Mail”.
4. Select “View details” of the order you wish to edit
5. At the bottom of the “Transaction History” list, select “Cancel”

Bring the following items to any post office location:

• Reference number of the service (find this on your receipt, expiry notice letter or original email confirmation)
• Government-issued photo ID

If you can’t locate your reference number, you will need to provide additional information that is associated with the service, such as:

• Last name
• Postal code
• Telephone number

If you purchased your service at the post office and did not provide an email address, you can still make changes to your service.

Bring your government-issued photo ID to your local post office, along with:

• Receipt or email confirmation from your order
• Proof of authorization (if applicable)