Types of mail included in Hold Mail service:
- Lettermail™
- Registered Mail™ within Canada
- Magazines addressed to your original address
Types of mail excluded from Hold Mail service:
- Parcels are sorted separately from mail and may not be held (if you are expecting a parcel while you are away, contact the sender and have the parcel sent after you return)
- Prepaid envelopes
- Newspapers and flyers delivered by other parties (contact your newspaper carrier to request a vacation stop or suspension of service before you go away)
- Personal mail delivered to a business/institution such as an office building, a hospital, nursing home or a hotel
- Personal mail delivered to an institution such as a business, hotel, rooming house, hospital, nursing home or school
- Mail received at a shared postal address (for example, when the same address is used by more than 2 businesses)
- Mail sent to a Canada Post FlexDelivery address intended for package delivery to a post office or Automated Parcel Locker
Please note
The “Everyone” option for residential Hold Mail service is not available to customers receiving mail through a rural route address (an address that contains the R.R. indicator, followed by a number). For more details, please read the service terms and conditions.