To avoid service interruption, you must extend your Mail Forwarding service before it expires. You can extend your service in two ways:

Online

1. Sign in or sign up by providing the:
• Reference number found in the confirmation email we sent when you placed your order
• Postal code of the original address
• Email address on the order
2. Choose a duration
3. Pay

Visit our Mail Forwarding service change page 

At the post office

Bring your:

• Service reference number found on your:
  • Receipt
  • Expiry notice card or letter
  • Original email confirmation
• Government-issued photo ID so you can verify your identity

Please note: You will need to provide the postal code of the original or new address.

If you can’t find your reference number, please be ready to provide the following information along with your government-issued photo ID:

• Your last name
• Your current or new address postal code
• Your daytime telephone number