You can buy Mail Forwarding service online or at any post office.

Whether you buy Mail Forwarding online or at the post office, you’ll need a government-issued photo identification and proof of authorization if you’re ordering on behalf of another person or business/organization.

Please note: When buying the service online, we confirm your identity through an authentication process using your credit card information. If we can’t confirm your identity, you still have the option to buy the service online. We’ll verify your identity at a post office by using government-issued photo identification.

1. Sign-in to your Canada Post account or sign-up
2. Enter your address and identification information
3. Choose the length of service
4. Pay with your credit card
5. Visit the post office with your barcode (if required)

What to do with a barcode

If you order online and your identity can’t be verified, you must visit your nearest post office to finalize your Mail Forwarding order.

Here’s what to do:

1. Keep your barcode

Print your barcode or keep it ready to show on your device.

2. Visit your nearest post office to finalize your order

Show your identity and barcode at the counter.

Please note:

• You need a Canada Post account to buy Mail Forwarding service.
• Your Mail Forwarding service can start as early as five business days after purchase if you’re a residential or enterprise commercial customer. The service can start 10 business days after purchase if you’re a small business customer.

1. Fill out an order form 
2. Visit your nearest post office
3. Show your identification
4. Pay