Changing or cancelling Hold Mail

You can extend, change, or cancel Hold Mail service at any time.

Online (if you provided an email address at time of purchase)

You’ll need the:

  • Reference number from the confirmation email we sent when you placed your order
  • Postal code of the original address
  • Email address on the order

At a post office

You’ll need:

  • The 8-digit reference number found on your original receipt
  • Appropriate ID (see ID requirements) 
  • Proof of authorization, if applicable

Please note:

  • Extending the service costs more
  • We don't provide refunds when you cancel the service after the start date
  • We’ll deliver the mail held for your address on the business day after the expiry or cancellation date
  • We’ll leave a delivery notice card if there’s too much held mail for us to deliver, and you must pick up the mail at the post office
  • We reserve the right to not hold mail and end the service at any time