You always need to show personal identification to purchase the Hold Mail service.

We need appropriate ID to prevent identity theft and other improper use of the service. You must present a current, valid government-issued photo ID to purchase the service.

Examples of acceptable government-issued photo ID:

• Driver's license (Canadian or foreign)
• Passport (Canadian or foreign)
• Permanent resident card

Holding mail for a business/organization or another person (living at a different address)

You must provide a legal document demonstrating the authority to act on behalf of a third party.