If mail is still being delivered after we activate your Hold Mail service, check your Hold Mail request to see if:

• The start date has passed

  or

• The names listed match the names on your mail and that you list all names or businesses

You can update the names in your request online if you provided an email address when you made your request. Otherwise, you must do so at a post office and show valid ID.

If these reasons don’t explain why you’re still receiving mail, you can fill out a service ticket ¹.