The following free flexible delivery options are available to Solutions for Small Business cardholders or commercial customers with a Standing Offer Agreement (excluding FlexDelivery™) when using our Electronic Shipping Tools (EST) or Snap Ship (excluding Ship Online).

The Leave at Door (Do not Card) option is only available for items that we usually deliver to the door. We’ll make a delivery attempt at the door.

If no one is available and the item fits:

• We’ll leave it in the addressee’s mail receptacle

If the item doesn’t fit or the mail receptacle is full and there’s a safe-drop location (an appropriate safe place where the item is sheltered from the weather and so it’s not seen by passers-by):

• We'll safe-drop the item and a photo will be taken to confirm the delivery (Photo Confirmation of Delivery feature). The photo displays the location of the delivered item and can be viewed online by the addressee in their Canada Post account.

If safe-drop isn’t possible:

• We’ll leave a Delivery Notice Card and the item will be available for pickup at the designated post office

The Do Not Safe Drop option only changes the delivery process for items where we make a delivery attempt at the door.

We’ll leave the item in the addressee’s mail receptacle.

If the item doesn’t fit:

• We’ll make a delivery attempt at the door

If no one is available to receive the item:

• We’ll leave a Delivery Notice Card and the addressee will be able to pick up the item at the designated post office

The Card (Hold) for Pickup option is ideal for shipments containing temperature sensitive items. We’ll leave a Delivery Notice Card for the addressee and forward the item to the designated post office. The addressee or a representative need to show one valid piece of government-issued photo identification when picking up the item. We won’t make a delivery attempt at the door.

Deliver to Post Office is a delivery option available through our Web Services (not available in Snap Ship as a delivery option). The option allows your online consumers the choice to have their items delivered using Xpresspost™ or Expedited Parcel™ services to a post office of their preference and convenience.  We have an extensive network of secure post office facilities, which also makes this option ideal for high-value or temperature-sensitive items. We won’t make a delivery attempt at the door.

We’ll issue an automated email notification to the addressee once the item is delivered to the post office. The email notification will advise that the parcel is ready for pickup. If the item isn’t picked up after 5 days, the addressee will receive a second email and a phone message reminding them to pick up the item.

We’ll ask the addressee or a representative to show one valid piece of government-issued photo identification at the post office for authentication. After 15 days, if the item hasn’t been picked up, we’ll return it to the originating address shown on the shipping label.

FlexDelivery™ is an exclusive Canada Post service that allows the option to have online purchases delivered to your post office of choice (not available in Snap Ship as a delivery option).

Here’s how to set up FlexDelivery:

1. Complete a free, one-time, FlexDelivery online registration.
2. Choose your preferred post office locations. You’ll receive a FlexDelivery address to use for each location and your unique identification number.
3. Buy online using your FlexDelivery address as your delivery address.

The merchant (who accepts deliveries to post office boxes) ships the item.

Example:

JOHN DOE
PO BOX 99900 MJ 123 456
RPO CANADA POST PL
OTTAWA ON K1V 2R3

We’ll issue a First Notice email to the addressee once the item is delivered to the post office. The email advises that the parcel is ready for pickup. If no one picks up the item after 5 calendar days, the addressee will receive a Final Notice email and a phone message reminding them to pick up the item.

We’ll ask the addressee or a representative to show one valid piece of government-issued photo identification at the post office for authentication. After 15 calendar days, if no one picks up the item, we’ll return it to the originating address shown on the shipping label.