Requesting a copy of your invoice is easy. Follow these steps:
Why am I not able to log in to online payment?
Can I get a better rate because my volumes have increased?
Who placed the order for this Statement of Mailing or Manifest that I was billed for?
How can I check if you received my payment?
How do I request a copy of my invoice?
What are the costs for additional features (e.g., insurance, signature, pick up, proof of delivery)?
How is pricing calculated?
What methods of payment do you accept online?
You can shop online using your Visa, MasterCard and American Express. Commercial customers can also pay by account.
How to cancel the online order for a business mailing
How to cancel your order (Statement of Mailing) for Admail, Lettermail, Letter-post and Publications Mail if you have not yet given it to Canada Post.
How can I access my digital/electronic invoices?
You’ll get an email from Canada Post with a PDF when invoices are available. Here’s what to do with it:
How can I cancel a mailing order (Statement of Mailing)?
How to find out your business account balance
Get your account balance, transaction history and more when you sign in to Manage My Accounts. If you need more help, use this form to contact us.
How do I get a refund for spoiled meter impressions?
Find out how to get a refund for your spoiled meter impressions. Find out where to return the meter impressions, and the fee involved.
Why are all my parcels billed at 7 kg?
Why is the weight different on my bill from what I entered in the order?
Are your weights and dimensions in metric or imperial units?
Can I receive my invoices electronically via email?
What address should I send payment to?
Request a Shipment Refund
Printed a shipping label you won’t be using? Use Request a Refund API to reverse the charge.
Why did I receive a past due notice?
What are the additional charges on my invoice?
Cancel a shipping label or manifest
Here’s how to cancel a shipping label or manifest online with Canada Post.
How can I get a commercial invoice for my P.O. Box?
Can you increase my credit limit?
How do I pay my invoice by Credit Card?
There are several ways commercial customers can pay by Credit Card. Pick the one best for you:
Make payments to your commercial account
Make payments to your commercial account directly from your bank, credit card, online, or by cheque.