Where to find your tracking number

If you sent a package through Priority™, Xpresspost™, or Regular Parcel™ with delivery confirmation, the tracking number will be at the bottom of your tracking receipt.

If you sent your parcel to the U.S. or internationally, the tracking number will appear on your copy of the shipping label as well as on your receipt.

Tracking numbers are typically:

  • 11 or 13 alphanumeric characters ending in CA

    or

  • 16 digits

This page will explain where to find your tracking number based on shipping label/receipt type.

Please note

  • The tracking number won’t appear on your receipt if you used one of our prepaid products, but didn’t mail your package at the time of purchase.
  • Unfortunately, if you can’t find your tracking number, we can’t look it up for you. For privacy reasons, we don’t keep records of shipments by address or name. The tracking number is only available on the package itself and on your receipt.
On this page

Online shipping label

Prepaid envelope customer receipt

Counter shipping label

Commercial shipping label without address

Commercial shipping label with address

Bill of Lading

Collect on Delivery (COD)

Xpresspost – International

Xpresspost – USA

Priority Worldwide

Expedited Parcel – USA

Registered Mail Canada (counter label)

Registered Mail U.S. and International (counter label)

Online shipping label

An example of an online shipping label with an arrow indicating where the tracking number is found.
Format

16 numeric digits

Example: 0000 0000 0000 0000
Where to find it On your receipt or directly on the package
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Prepaid envelope customer receipt

An example of a prepaid envelope customer receipt with an arrow indicating where the tracking number is found.
Format

13 alphanumeric digits

Example: AA 000 000 000 AA
Where to find it On your prepaid customer receipt
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Counter shipping label

An example of a Priority counter shipping label with an arrow indicating where the tracking numbers are found.

Priority

An example of an Xpresspost counter shipping label with an arrow indicating where the tracking numbers are found.

Xpresspost

An example of an Expedited Parcel counter shipping label with an arrow indicating where the tracking numbers are found.

Expedited Parcel

An example of a Regular Parcel counter shipping label with an arrow indicating where the tracking numbers are found.

Regular Parcel

Format

13 alphanumeric digits

Example: AA 000 000 000 AA
Where to find it On your receipt or directly on the package
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Commercial shipping label without address

An example of a Priority commercial shipping label without address. There’s a circle indicating where the tracking numbers are found.

Priority

An example of an Xpresspost commercial shipping label without address. There’s a circle indicating where the tracking numbers are found.

Xpresspost

An example of an Expedited Parcel commercial shipping label without address. There’s a circle indicating where the tracking numbers are found.

Expedited Parcel

An example of a Regular Parcel commercial shipping label without address. There’s a circle indicating where the tracking numbers are found.

Regular Parcel

Format

13 alphanumeric digits

Example: AA 000 000 000 AA
Where to find it On your receipt or directly on the package
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Commercial shipping label with address

An example of a Priority commercial shipping label with an address. There’s a circle indicating where the tracking numbers are found.

Priority

An example of an Xpresspost commercial shipping label with an address. There’s a circle indicating where the tracking numbers are found.

Xpresspost

An example of an Expedited Parcel commercial shipping label with an address. There’s a circle indicating where the tracking numbers are found.

Expedited Parcel

An example of a Regular Parcel commercial shipping label with an address. There’s a circle indicating where the tracking numbers are found.

Regular Parcel

Format

13 alphanumeric digits

Example: AA 000 000 000 AA
Where to find it On your receipt or directly on the package
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Bill of Lading

An example of a Priority Bill of Lading

Priority

An example of an Xpresspost Bill of Lading

Xpresspost

An example of an Expedited Parcel Bill of Lading.

Expedited Parcel

An example of a Regular Parcel Bill of Lading.

Regular Parcel

Format

13 alphanumeric digits

Example: AA 000 000 000 AA
Where to find it On your receipt or directly on the package
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Collect on Delivery (COD)

An example of a residential Collect on Delivery (COD) shipping label.

Residential delivery

An example of a commercial Collect on Delivery (COD) shipping label.

Commercial delivery

Format

13 alphanumeric digits

Example: AA 000 000 000 AA
Where to find it On your receipt or directly on the package
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Xpresspost – International

An example of an Xpresspost – International shipping label.
An example of an Xpresspost – International customer receipt.
Format

13 alphanumeric digits

Example: AA 000 000 000 AA
Where to find it On your receipt or directly on the package
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Xpresspost – USA

An example of an Xpresspost – USA customer receipt.
Format

13 alphanumeric digits

Example: AA 000 000 000 AA
Where to find it On your receipt or directly on the package
Back to top

Priority Worldwide

An example of a Priority Worldwide customer receipt.
Format

12 numeric digits

Example: 0000 0000 0000
Where to find it On your receipt or on your Priority waybill
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Expedited Parcel – USA

An example of an Expedited Parcel – USA shipping label.
Format

13 alphanumeric digits

Example: AA 000 000 000 AA
Where to find it On your receipt or directly on the package
Back to top

Registered Mail Canada (counter label)

An example of a Registered Mail Canada counter label with the area circled where the tracking number is located.
Format

13 alphanumeric digits

Example: AA 000 000 000 AA
Where to find it On your receipt or directly on the package
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Registered Mail U.S. and International (counter label)

An example of a Registered Mail International counter label with the area circled where the tracking number is located.
Format

13 alphanumeric digits

Example: AA 000 000 000 AA
Where to find it On your receipt or directly on the package
Back to top