We understand it can be frustrating and concerning to see that your package is being held in customs. However, it’s standard for all international packages to be screened before being cleared for delivery. We can’t intervene or ask about the status of any package in customs. However, you can reduce the chance of your package getting stuck in customs by providing the required information before shipping.

All packages arriving in Canada are screened by the Canada Border Services Agency (CBSA).

Times for packages to clear customs vary. Delays can occur due to the package itself, its documentation, or the volume of packages in customs at the time. Once a package is with customs, we can’t intervene or ask about the status of the package. However, your package will be delivered as quickly as possible upon release.

Here’s how the customs process works:

1. We present all incoming international packages to the CBSA for customs review.
2. The CBSA visually inspects each package or mail item.
3. Package contents that aren’t considered prohibited or restricted, and that are not subject to duties or taxes, are released at this stage. Packages that need further inspection are held for further action.
4. Once your package has cleared customs, it’s handed over to us for delivery. We update Track to show the package has cleared customs and is on its way to you.

What you can do

• Check Track
• Sign up for delivery updates
• Read about packages arriving from outside Canada in the Postal Guide
• Learn about CBSA import regulations/customs restrictions

Packages sent from Canada need go through the receiving country’s customs process. To improve the speed at which your package is cleared, make sure that you’ve correctly provided the required information before shipping.

What you should know

• Times for packages to clear customs vary. Delays can occur due to the package itself, its documentation, or the volume of packages in customs at the time.
• Neither Canada Post nor the receiving postal administration can intervene or ask about the status of the package.
• The package must clear customs before its status can be updated.

What you can do

• Check Track (if you have a tracking number) to find the latest location and status of your package
• For items sent to the United States, check the United States Postal Service (USPS) website for more details
• Sign up for delivery updates
• Read about packages sent from Canada in the Postal Guide