Support
Support topics
Receiving
Delivery FAQ
On this page
Common issues
Expecting a delivery
Managing advertising mail
Customs, duty and taxes
General information
Additional resources
On this page
Common issues
Expecting a delivery
Managing advertising mail
Customs, duty and taxes
General information
Additional resources
Common issues
My letter hasn't been delivered
Mail is being delivered to the wrong address
My item was returned to sender
Mail delivery is inconsistent
I was home all day but got a notice card instead of my item
Delivery was attempted but I didn't get a notice card
How is mail delivered to my new home?
Expecting a delivery
Mail and parcel delivery hours
How do I find the pickup location on my Delivery Notice Card?
Can I refuse delivery of a letter or parcel?
Providing proof of age upon delivery
Managing advertising mail
Requesting advertising mail
How to reduce advertising mail
Customs, duty and taxes
How do I pay duty and taxes?
What can I do if my package is in customs?
Get notifications of duty and taxes owing on incoming packages
Paying duty and taxes FAQ
General information
Receiving mail while travelling across Canada
Can I change how I receive mail?
How do you set shipping routes?
Rural mailbox guidelines
Additional resources
Forwarding your mail
Holding your mail
Setting preferences