Tracking
Get Tracking Details – REST
Summary
Name: | Get Tracking Details |
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Reason to Call: | To get all tracking events for a single parcel |
Input: | PIN/DNC Number |
Output: | Basic parcel information, dates, location and status for each event. Summary parcel information. |
Error Examples: | no PIN History |
Possible Prior Calls: | Get Tracking Summary |
Possible Next Calls: | Get Signature Image, Get Delivery Confirmation Certificate |
Version history: | Release notes |
Request Details
Request – Structure for Get Tracking Details
EndpointGET https://XX/vis/track/pin/{pin number}/detail |
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Replace... | With... |
XX (Development) |
ct.soa-gw.canadapost.ca |
XX (Production) |
soa-gw.canadapost.ca |
{pin number} |
the parcel PIN |
{dnc number} |
the delivery notice card number |
HTTP Headers
HTTP Header Variable |
Value |
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Accept |
application/vnd.cpc.track-v2+xml (Note: */* in place of the header value will return an error) |
Authorization |
Basic {Base64 encoding of userid:password} |
Accept-language |
en-CA or fr-CA |
Body
None
Request – Elements
The following table describes the two possible parameters used to identify the parcel for which information is being requested.
Get Tracking Details – REST – Request Parameters | |
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Parameter Name | Description / Size / Format |
{pin number} |
The PIN (Parcel Identification Number) assigned by Canada Post on creation of the shipping label and used for tracking purposes. (12, 13 or 16 characters) When executing a request by PIN, this is mandatory and is the only parameter necessary. The
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dnc |
The Delivery Notice Card (DNC) number – The number on the card left by delivery personnel when no one is home to receive the delivery. (15 numeric characters) When executing a request by DNC number, this is mandatory and is the only parameter necessary. The
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Response Details
Response – Elements
Get Tracking Details – REST – Detailed View of Response Elements | |
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Field Name | Description |
tracking-detail | The top level of the XML structure. |
pin |
The PIN that can be used for other tracking calls |
active-exists |
1 | 0 "1" Indicates that the tracking information is contained in the active data repository. |
archive-exists |
1 | 0 "1" Indicates that the tracking information is contained in the archive data repository. |
destination-postal-id |
First 3 digits of the destination Postal Code for parcels to be delivered in Canada.
For international parcels this is the Postal Identifier of the destination country (e.g. ZIP code for parcels with U.S. destination) or an identifier of the destination country |
expected-delivery-date |
yyyy-mm-dd The date the item is expected to reach the destination address for addresses in Canada. If the item has been mailed from or to an international location this date may be blank. |
changed-expected-date |
yyyy-mm-dd Indicates a new expected delivery date. |
changed-expected-delivery-reason |
Text description of reason for change to expected delivery date. |
mailed-by-customer-number |
Customer number of the mailing customer. |
mailed-on-behalf-of-customer-number |
Customer number of the mailed-on-behalf-of customer if applicable. |
original-pin |
In the situation where a parcel is being returned and the original parcel was created with an anticipated return, this field will contain the original PIN when the return PIN is queried. |
service-name |
Canada Post service name in the language specified by the request. (The service-name will default to English if language is not specified). For inbound international parcels, service type is empty or contains the service name from its shipper of origin if available. |
service-name-2 |
Canada Post service name in the other Canadian official language. For inbound international parcels, service name is empty or contains the service name from its shipper of origin. |
customer-ref-1 |
The value supplied by the shipper as customer-ref-1 when the shipment was first created with Canada Post. French character set is supported through this interface. |
customer-ref-2 |
The value supplied by the shipper as customer reference 2 when the shipment was first created with Canada Post. Special characters should be avoided when entering customer reference numbers. |
return-pin |
In the situation where a parcel is being sent with an anticipated return, this field will contain the return PIN when the original PIN is queried. |
signature-image-exists |
true | false True indicates that Get Signature Image will return a signature image. If false, there is no need to call Get Signature Image because it will return “not found”. |
suppress-signature |
true | false Indicates whether a signature image collected by Canada Post for domestic parcels has been requested to be suppressed for viewing by the recipient of a parcel. |
delivery-options |
The set of delivery options requested for this parcel. |
delivery-option |
The string representing the delivery-option. |
delivery-option-description |
The description of the delivery option. |
significant-events |
The list of events associated with this parcel. |
occurrence |
The parent element of one set of significant event details. |
event-identifier |
Event identifier used to identify event types. |
event-date |
yyyy-mm-dd - date of a tracking event |
event-time |
hh:mm:ss - time of a tracking event |
event-time-zone |
Time zone associated with an event. May not be populated for international tracking events. |
event-description |
A brief description of the event. |
signatory-name |
If the event presented is a signature capture event, the text of this field will represent the name of the signature. Note: For enhanced privacy and security, the signatory name will now always be empty. It may be removed in a future release. |
event-site |
Site information provided by the parcel handler. |
event-province |
For domestic events, this contains the province that the event occurred in. |
event-retail-location-id |
Contains the office-id where a parcel is being/was retained. |
event-retail-name |
Retail name of the location where a parcel is/was held. |
cod-remit-info |
Information associating a COD parcel with the remittance tracking event or vice versa. |
pin |
This instance of the PIN specifies the PIN of the COD remittance or the original parcel depending on the value of type. |
type |
Has the value COD_PIN or REMIT_PIN and indicates what PIN is contained in the PIN value immediately above. |
id |
Code associated with the failure of a query. |
description |
Text message associated with a code. |
Response – Possible Error Responses
A correctly structured request may receive one of the following application error responses:
Code | Description |
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004 |
No PIN History |
002 |
Duplicate PIN |
Response – XML Diagram
Examples
Sample REST XML – PIN Detail Request
GET https://XX/vis/track/pin/7023210039414604/detail
Sample REST XML – PIN Detail Response
<tracking-detail>
<pin>7023210039414604</pin>
<active-exists>1</active-exists>
<archive-exists/>
<changed-expected-date/>
<destination-postal-id>K0J1T0</destination-postal-id>
<duplicate-flag-ind/>
<expected-delivery-date>2011-04-05</expected-delivery-date>
<changed-expected-delivery-reason/>
<mailed-by-customer-number>0007023210</mailed-by-customer-number>
<mailed-on-behalf-of-customer-number>0007023210</mailed-on-behalf-of-customer-number>
<original-pin/>
<service-name>Expedited Parcels</service-type>
<service-name-2>Colis accélérés</service-name-2>
<customer-ref-1>APRIL1REF1A</customer-ref-1>
<customer-ref-2>APRIL1REF1C</customer-ref-2>
<return-pin/>
<signature-image-exists>false</signature-image-exists>
<suppress-signature>false</suppress-signature>
<delivery-options>
<item>
<delivery-option>CH_HLD_PCK_UP</delivery-option>
<delivery-option-description>Card for Pickup</delivery-option-description>
</item>
<item>
<delivery-option>CH_SGN_OPTION</delivery-option>
<delivery-option-description>Signature Required</delivery-option-description>
</item>
<item>
<delivery-option>CH_SGN_OPTION</delivery-option>
<delivery-option-description>Proof of Age Required</delivery-option-description>
</item>
<item>
<delivery-option>CH_COD_VALUE</delivery-option>
<delivery-option-description>COD Amount</delivery-option-description>
</item>
</delivery-options>
<significant-events>
<item>
<event-identifier>3000</event-identifier>
<event-date>2011-04-04</event-date>
<event-time>13:34:57</event-time>
<event-time-zone>EST</event-time-zone>
<event-description>Order information received by Canada Post</event-description>
<signatory-name/>
<event-site>OTTAWA</event-site>
<event-province>ON</event-province>
<event-retail-location-id/>
<event-retail-name/>
</item>
</significant-events>
</tracking-detail>
Sample REST XML – DNC Detail Request
GET https://XX/vis/track/dnc/315052413796541/detail
Sample REST XML – DNC Detail Response
<tracking-detail>
<pin>1371134583769923</pin>
<active-exists>1</active-exists>
<archive-exists></archive-exists>
<changed-expected-date>2011-02-11</changed-expected-date>
<destination-postal-id>G1K4M7</destination-postal-id>
<expected-delivery-date>2011-02-01</expected-delivery-date>
<changed-expected-delivery-reason>Customer addressing error found; attempting to correct</changed-expected-delivery-reason>
<mailed-by-customer-number>0001234567</mailed-by-customer-number>
<mailed-on-behalf-of-customer-number>0008765432</mailed-on-behalf-of-customer-number>
<original-pin></original-pin>
<service-name>Xpresspost</service-name>
<service-name-2>Xpresspost</service-name-2>
<customer-ref-1>955-0398</customer-ref-1>
<customer-ref-2></customer-ref-2>
<return-pin></return-pin>
<signature-image-exists>true</signature-image-exists>
<suppress-signature>false</suppress-signature>
<delivery-options>
<item>
<delivery-option>CH_SGN_OPTION</delivery-option>
<delivery-option-description>Signature Required</delivery-option-description>
</item>
</delivery-options>
<significant-events>
<occurrence>
<event-identifier>20</event-identifier>
<event-date>2011-02-03</event-date>
<event-time>11:59:59</event-time>
<event-time-zone>EST</event-time-zone>
<event-description>Signature image recorded for Online viewing</event-description>
<signatory-name>HETU</signatory-name>
<event-site>SAINTE-FOY</event-site>
<event-province>QC</event-province>
<event-retail-location-id></event-retail-location-id>
<event-retail-name></event-retail-name>
</occurrence>
<occurrence>
<event-identifier>0174</event-identifier>
<event-date>2011-02-03</event-date>
<event-time>08:27:43</event-time>
<event-time-zone>EST</event-time-zone>
<event-description>Item out for delivery</event-description>
<signatory-name></signatory-name>
<event-site>SAINTE-FOY</event-site>
<event-province>QC</event-province>
<event-retail-location-id></event-retail-location-id>
<event-retail-name></event-retail-name>
</occurrence>
<occurrence>
<event-identifier>0100</event-identifier>
<event-date>2011-02-02</event-date>
<event-time>14:45:48</event-time>
<event-time-zone>EST</event-time-zone>
<event-description>Item processed at postal facility</event-description>
<signatory-name></signatory-name>
<event-site>QUEBEC</event-site>
<event-province>QC</event-province>
<event-retail-location-id></event-retail-location-id>
<event-retail-name></event-retail-name>
</occurrence>
<occurrence>
<event-identifier>0173</event-identifier>
<event-date>2011-02-02</event-date>
<event-time>06:19:57</event-time>
<event-time-zone>EST</event-time-zone>
<event-description>Customer addressing error found; attempting to correct. Possible delay</event-description>
<signatory-name></signatory-name>
<event-site>QUEBEC</event-site>
<event-province>QC</event-province>
<event-retail-location-id></event-retail-location-id>
<event-retail-name></event-retail-name>
</occurrence>
<occurrence>
<event-identifier>1496</event-identifier>
<event-date>2011-02-01</event-date>
<event-time>07:59:52</event-time>
<event-time-zone>EST</event-time-zone>
<event-description>Item successfully delivered</event-description>
<signatory-name></signatory-name>
<event-site>QUEBEC</event-site>
<event-province>QC</event-province>
<event-retail-location-id></event-retail-location-id>
<event-retail-name></event-retail-name>
</occurrence>
<occurrence>
<event-identifier>20</event-identifier>
<event-date>2011-02-01</event-date>
<event-time>07:59:52</event-time>
<event-time-zone>EST</event-time-zone>
<event-description>Signature image recorded for Online viewing</event-description>
<signatory-name>R GREGOIRE</signatory-name>
<event-site>QUEBEC</event-site>
<event-province>QC</event-province>
<event-retail-location-id></event-retail-location-id>
<event-retail-name></event-retail-name>
</occurrence>
</significant-events>
</tracking-detail>