Privacy Policy

You must set up an account when you use certain services online (for example, FlexDelivery^TM or Mail Forwarding^TM). We'll also ask you to give us specific identity verification^{Footnote 1} or authentication^{Footnote 2} information whether you use the service online or at a post office. This is to safeguard against fraud and identity theft.

When you send mail or parcels, you're giving us the sender and recipient name and address information. For international parcels, you'll need to provide more information for customs processing^{Footnote 3}. You may want to set up an account and provide us with some details that we’ll save to make your future use of our services more convenient. In this case, we’ll also keep your sign in information, including your:

• Password
• Security questions and answers

Also, we collect information you give to us so that we can help you with your questions when you complete a service ticket using:

• Phone
• Chat
• Email
• Letter
• Our website

We collect information about what you use to access our services online. This includes browsers, devices, and the Canada Post app. This information helps us to improve and enhance your online experience. We may also use this information to recommend tailored content.

Information we collect:

• IP address^{Footnote 4}
• Information through our app if you give consent when you download the app (for example, device location when you turn on location services on your phone)
• System activity
• Date, time, and referrer URL of your request

We collect this information when your electronic device contacts our website. Most of this information isn’t considered to be personally identifiable information.

We collect information about your activity when you engage with us on our website or use our delivery services. We use this information to improve your experience as a Canada Post customer.

The activity information we collect may include:

• Search terms
• Views and interactions with content and ads
• Purchase activity
• Shipment activity

When you use services on our website, we collect the IP address of your device. When you use our app, we can collect device location if you choose to turn on the location services on your phone.

We may use this information to investigate instances of fraud activity and other illegal intrusions to our website and services.

We use social media as an extension of our presence on the web. Users who choose to interact with us via social media should read the terms of service and privacy policies of those third-party social media platforms and those of any applications used to access them. Canada Post uses Facebook, Instagram, Twitter, LinkedIn, and Pinterest.

We collect personal information that you provide to us via social media accounts including:

• Questions and answers
• Comments
• "Likes"
• Shares and retweets between you and Canada Post

We may use this information:

• To respond to inquiries
• For statistical, evaluation, and reporting purposes

If we determine that comments violate Canadian laws, we may delete them and disclose them to law enforcement authorities. We may also delete comments that violate Canada Post's Terms of Use or this third-party Commenting Policy.

We collect your identity information to issue your Identity+ digital ID. This may include your name, mailing address, telephone number, your selfie and/or your mobile device location.

We compare your selfie against your identification card or passport photo. We compare your mobile device location against your home address. These checks ensure you are not an imposter. This information is stored on the servers of Bluink – our trusted authentication services providers – in Canada for up to 2 hours before it is erased.

We may also check this information against credit bureaus or mobile carrier records for consistency. In this case, we will share some of your information such as name and mailing address and/or phone number with the applicable credit bureau and/or mobile carrier.

When we use credit bureaus for these purposes, we don’t have access to your credit information or the questions asked, including the details of why you weren’t able to verify your identity. Also, this credit bureau check does not affect your credit score.

We rely on publicly available phone directories, as well as third-party consent-based consumer surveys, to collect personal information such as:

• Name
• Phone number
• Address

We may also use statistical postal code level data provided by government departments and private-sector data aggregators. These sources don’t give us access to any personally identifiable information. But this data may include:

• Average age
• Average income
• Median home value
• Lifestyle

This data helps us support our sales and marketing solutions. These solutions may also help deliver special offers to you.

If you wish to remove your address from our marketing database, you can opt out.

Opting-out of the Canada Post Name and Address Database won’t stop all marketing mail. It will only stop the mail that uses the Canada Post lists. If you want to receive less marketing mail you should inform the Canadian Marketing Association (CMA).

You can also reduce telemarketing calls by registering for the National Do Not Call List.

Sometimes we offer a service or product on behalf of another company or financial institution. For example, MoneyGram.

We also help other companies with verifying the identity of their customers through our Digital Proof of Identity Service.

We don’t keep your information through any of these services. This policy doesn’t apply to this information. Instead, it’s subject to the privacy policies of those companies.