Privacy Policy

We use the information we collect (for example, your telephone number or email address) to:

• Respond to your questions
• Provide delivery status updates
• Make follow up calls designed to gauge your satisfaction with our services
• Tell you about upcoming changes or improvements to our services
• Ask for feedback^{Footnote 1} on our products and services
• Invite you to take part in a research study such as a survey, interview, or in-person test

We use your information to enhance your online experience. We make things easier and faster so you can find the products, services, and information you need. For example, we use your activity information to see how our content is doing and to enhance popular webpages. Meanwhile, that information also helps us change or drop pages that aren't used often.

Also, we're always watching our systems to look for potential problems. Activity information collected before the problem arises may speed up the fix.

We use information collected through our delivery operations to make sure there’s an efficient and consistent delivery experience. For example, in rural areas that don’t use their civic addresses for mail delivery, we collect 9-1-1 municipal addresses. Likewise, we analyze delivery volumes and patterns to make sure our delivery routes are meeting customer and operational needs.

We record interactions with Canada Post customer service representatives for quality assurance and training. From these interactions we also use aggregate data for real-time analytics to identify trends and patterns to help us serve you better.

We collect information from existing services and use it to make enhancements and to help us develop new services. For example:

FlexDelivery^TM - a service which allows you to have a package delivered directly to a post office of your choice.

Delivery Preference - a service which allows you to choose a safe drop location from a pre-defined list.

When you visit our website, we collect data to understand the way you use it. This information helps us manage our day-to-day operations and infrastructure, including online security and growth planning. For example, we analyze your website activity data to optimize our content and the way we present it. We use a variety of tools to do this, including cookies^{Footnote 2}.

We collect information on our website and through our delivery operations to help improve the safety and reliability of our services.

We use this information to detect, prevent, and respond to threats that could harm our business, our employees, our customers, or the public including:

• Fraud
• Abuse
• Security risks
• Technical problems

We'll ask you to provide identity verification^{Footnote 3} or authentication^{Footnote 4} information if you use services like FlexDelivery^TM or Mail Forwarding^TM . This is to safeguard against fraud and identity theft. When necessary, we rely on trusted third-party partners to help us verify or authenticate your identity.

Occasionally we need to confirm your identity before completing your purchase. This is to ensure the security of your mail.

To verify your identity, we may ask you to provide your name, mailing address, telephone number, a live picture of you (your selfie) and/or your mobile device location.

We compare your selfie against your identify card or passport photo. We compare your mobile device location against your home address. These checks ensure you are not an imposter. This information is stored on the servers of Bluink – our trusted authentication services provider – in Canada for up to 2 hours before it is erased.

We also rely on KOUNT to assess fraud risks associated with e-commerce transactions. KOUNT is a digital fraud detection and prevention management system. KOUNT uses transaction data supplied by participating merchants. This data includes:

• Digital fingerprints
• Device data
• IP address
• Email address
• Payment information
• Physical shipping address
• Billing address

We may use video surveillance to watch and record the activity in or around our post offices, premises, or infrastructure. We use this information to keep our employees and the public safe, as well as secure our assets and infrastructure. We'll always clearly tell you if a facility is under video surveillance.

We use information collected on our website and through our delivery operations to:

• Better understand your preferences
• Help us develop or enhance our products and services
• Help us give better product and service recommendations, as well as special offers, online and by mail

We may also use this information to introduce you to our business partners who offer products that may be of interest to you.

We help mailers with the accuracy of their mailing lists and allow businesses to better connect with their customers.

We rely on publicly available phone directories, as well as consent-based consumer surveys, to collect personal information such as:

• Name
• Phone number
• Address

We may also use statistical postal code level data provided by government departments and private-sector data aggregators. These sources don’t give us access to any personally identifiable information. This data may include:

• Average age
• Average income
• Median home value
• Lifestyle

This data helps us support our sales and marketing solutions. These solutions may also help deliver special offers to you.

If you wish to remove your address from our marketing database, you can opt out.

Opting-out of the Canada Post Name and Address Database won’t stop all marketing mail. It will only stop the mail that uses the Canada Post lists. If you want to receive less marketing mail you should inform the Canadian Marketing Association (CMA) .

You can also reduce telemarketing calls by registering for the National Do Not Call List .

We use cookies, web beacons^{Footnote 5}, and pixel tags^{Footnote 6} on our website to deliver tailored advertising to you. We use pixel tags (from Twitter, Google, Facebook, and LinkedIn) on our website to gather cookies data for remarketing or re-engagement of similar audiences.

We may partner with advertising agencies to use all this technology to help deliver ads on third-party websites that customers interested in our products and services may visit. This technology helps us understand what Canada Post ads you see and interact with on our website and on third-party websites. It also helps us measure the effectiveness of our advertising campaigns. Also, we may share information about your browsing session with those third-party websites.

To opt-out of web-viewing information collection for interest-based advertising by companies that take part in the Network Advertising Initiative (NAI) or the Digital Advertising Alliance (DAA), visit NAI's opt-out page or DAA's Consumer Choice page.

We may contact you for product and service-related research. You can always choose to not take part.