Support

Find answers to your questions for the Solutions for Small Business lightweight shipping temporarily reduced rates.

Learn how to update the address information listed under the business profile in your Solutions for Small Business account.

Sign in to our website to find out your Savings Level, your order history for the last quarter and how close you are to reaching the next Savings Level.

Small business members can access all online shipping tools like EST Online and Snap Ship as well as pickup and returns tools.

Find out which shipping and marketing services and tools are available to Solutions for Small Business members.

How to become a commercial customer and get access to our Online Business Centre shipping tools and discounts.

Find out how we keep your business account secure and what you can do as an account owner

Have questions about connect? Check the FAQ for answers:

Commercial customers, after you sign a contract, create your online profile, username and password and use our online shipping tools and services.

Having trouble with business mailings? Find out how to get help from Canada Post.

Contact customer support online, by phone, or find resolution with one of our support articles.

Prepare your mailings and shipments online and print shipping labels with our electronic shipping tools.

Get fast and easy online shipping and mailing from our website or your intranet. For small to mid-sized businesses who ship and mail within Canada.

Requesting a copy of your invoice is easy. Follow these steps:

You can shop online using your Visa, MasterCard and American Express. Commercial customers can also pay by account.

How to cancel your order (Statement of Mailing) for Admail, Lettermail, Letter-post and Publications Mail if you have not yet given it to Canada Post.

You’ll get an email from Canada Post with a PDF when invoices are available. Here’s what to do with it:

Get your account balance, transaction history and more when you sign in to Manage My Accounts. If you need more help, use this form to contact us.

Find out how to get a refund for your spoiled meter impressions. Find out where to return the meter impressions, and the fee involved.

Printed a shipping label you won’t be using? Use Request a Refund API to reverse the charge.

Here’s how to cancel a shipping label or manifest online with Canada Post.

There are several ways commercial customers can pay by Credit Card. Pick the one best for you:

Make payments to your commercial account directly from your bank, credit card, online, or by cheque.

Add pickup web services to your e-commerce solution. Easily request a pickup at your business. Ideal for Ship From Store applications.

Get information on Package Redirection online. Find out about redirection costs and package eligibility.

Definitions of the terms that appear in Intelligence 360 reports and pages.

An Intelligence 360 user administrator controls access and sets user roles in your company.

A Shipping profile report defines volume as the number of items billed within the stop the clock time. A Delivery performance report checks for an electronic manifest scan AND a delivered or a attempted delivery scan.

In the Intelligence 360 Tracking summary report, compare delivery standard dates to the delivery or stop the clock date. Items delivered after the delivery standard date are late.

Intelligence 360 Shipping profile and Delivery performance reports cannot be merged

Set permissions for employees can see and do in Intelligence 360.

There is no limit to the number of Intelligence 360 reports you can create

The Intelligence 360 Shipping profile: by destination report shows the origin to the destination city but not postal code details.

To add a customer number to Intelligence 360, call your sales representative.

Get detailed status information on outgoing parcel items.

Intelligence 360 does not allow you to build a custom report. You can download its eight standard reports into Excel, CSV or PDF format and then customize them.

Instructions on how to create a tracking summary report in Intelligence 360

If you can’t access Intelligence 360 and are a user administrator, contact your Canada Post sales’ representative

Information in Intelligence 360 is updated every 15 minutes.

The Intelligence 360 Service ticket report shows the service tickets for items that are late, lost or damaged that you created with Canada Post

Intelligence 360 starts collecting your information on the day you are set up within the tool. You can access information as far back as 2 years

You can see items in Intelligence 360 that have a tracking number but have not been received by Canada Post.

Information is held for two years within My reports. It dates from the time your company is set up to use Intelligence 360.

Get detailed status information on inbound returns

If an item is redirected, privacy policies require that the destination address be shown as Unknown in Intelligence 360.

Instructions on how to create a report of shipping profile by customer number

Instructions on how to create a shipping performance summary by customer number.

The Intelligence 360 Performance summary reports use 3 steps to calculate delivery performance numbers.

Instructions on how to create a report of shipping profile by weight category

Item level detail is not available in Shipping profile and Performance summary reports. It can be found in the Tracking summary report.

Track and filter exceptions to find out why a shipment has not yet been delivered or returned

The average weight of all items billed within a timeframe is either the declared weight or the volumetric equivalent.

The reports you create are saved in My reports section for 30 days. To access a report past 30 days, save it to a folder outside of Intelligence 360.

The Intelligence 360 Tracking summary report provides item level details on the status of your Outbound and Inbound items throughout delivery.

Learn step-by-step how to generate a performance summary by delivery standard report in Intelligence 360.

Instructions on how to create a shipping report of parcel volume and cost by destination in Intelligence 360.

Follow these instructions to create a report with shipping variables in Intelligence 360.

Instructions on how to create a shipping performance summary by destination.

In the Intelligence 360 Outbound view, items only appear in one category or delivery stage.

You can only download the item level information within the Intelligence 360 Outbound, Inbound and Exception tabs that you see on your screen.

Intelligence 360 is not available through an Application Program Interface

Use Intelligence 360 overview to see all outbound shipments and inbound returns. Track your favourite reports and add to your watch list.

Follow these instructions to create a service ticket in Intelligence 360.

Use notifications to stay on top of the status of your most important shipments.

You can store 50 reports in the My reports section of Intelligence 360.

Specialized support teams and products to support businesses shipping medical cannabis and improve the experience of their customers.

Services, guidelines and restrictions for promoting cannabis in Canada as a licensed seller.

Learn about Health Canada packaging and labelling regulations for cannabis. Then find out how to prepare your cannabis for shipping to Canadians.

Read this article for in-depth info on managing returns.

Learn how to set up return authorization web service via REST-style architecture.

Check out the FAQs page for help using the tool.

Learn how to set up return authorization web service via SOAP protocol.

Commercial customers who store their EST 2.0 address books locally can print shipping labels in local mode during an outage. Find out how it works.

Find out about security, proxy servers and importing and exporting data into EST 2.0 shipping software.

Commercial customers who store their EST 2.0 address books locally can print shipping labels in local mode during an outage. Find out how it works.

Having trouble installing updates to EST 2.0 shipping software? Follow these troubleshooting tips.

Find all the resources you need to confidently prepare large mailings for Canada Post.

Find out where to get information to prepare a Publications Mail™ newsletter or magazine mailing.

You can send multiple copies of the same issue of your publication in a bundle to one address. Learn when and how to bundle Publications Mail.

Find out if your newsletter, magazine or other mailing qualifies for the discounted postage rates of Publications Mail.

Learn how to set up your Business Reply Mail account, create artwork and test mail pieces to ensure the best postage rates.

Get delivery estimates for sending Neighbourhood Mail™ anywhere in Canada.

If your recent Canada Post Neighbourhood Mail™ (formerly Unaddressed Admail) mailing is late or hasn’t been delivered, you can create an online service ticket to report the problem.

Find all the resources you need to confidently prepare bulk advertising mailings for Canada Post.

Find out how to prep your statement of mailing and drop off mailing containers.

Frequently asked questions on eligibility marketing with Postal Code Targeting. New acquisition tool that finds prospects similar to current best customers.

Data lists and how to use them in Postal Code Targeting, including data overlays, existing customer list suppression and data cleaning needs.

Find Canada Post approved vendors that can help you feel confident that your Postal Code Targeting campaign will be created according to our mailing requirements.

Find out what’s needed to prepare a Postal Code Targeting mailing. Get information on Postal Code Targeting specifications and find a direct mail partner.

Ensure that your marketing mail pieces for Postal Code Targeting, Neighbourhood Mail and Personalized Mail are machineable and save on mailing costs.

Postal Code Targeting production FAQs with answers on quality controls, indicia, specifications, GSM best practices and your mailing’s induction.

How to create and use the Postal Code Targeting 2D data matrix barcode for automated direct mail processing, putting your piece in customer hands faster and at a savings.

The Postal Code Map, integrated into our Precision Targeter tool, helps you find high-value customer prospect areas for direct mail campaigns.

See if your mailing campaign qualifies for Postal Code Targeting. Qualifications include deposit information, minimum item number, unique barcodes, quiet zones and Agreement numbers.

Answers about the cost of sending direct mail with Postal Code Targeting solutions and large volume discount options.

Brief description of the features and benefits of Postal Code Targeting, different types of Smartmail Marketing solutions and how it works in acquisition.

Find out if your mailing of more than 1,000 pieces qualifies for Personalized Mail’s reduced postage rates.

Find out where to get information on preparing an addressed advertising mailing.

Video tutorial for Precision Targeter.

Precision Targeter - Frequently Asked Questions

Handle your entire shipping and mailing process online from our website. For small to mid-sized businesses who ship in Canada and worldwide.

Designing, preparing and sorting your Canada Post Personalized Mail™(formerly Addressed Admail) for machine processing delivers the lowest postage rates. See these Machineable Presort guidelines.

Find Canada Post-recognized vendors of mail presortation software.

Your marketing just got easier. Ready to put direct mail to work for your business? Our customizable and print-ready templates make it easy.

Save on postage when your mailing can be machine processed. Learn how to design your Canada Post Personalized Mail™( formerly Addressed Admail™) piece for machineable postal standards.

Postal indicia saves businesses time and money while offering branding opportunities. Find out how to use it:

Learn about creating an order or Statement of Mailing and dropping off a Personalized Mail™ mailing at a deposit location.

Learn how to use the free Customized Postal Indicia template to create added marketing value for your business mail.

The National Presortation Schematic helps you prepare mailings. Updated monthly, use it for more effective mailings.

Find the official abbreviations for some municipalities in Saskatchewan with names longer than 13 characters.

Find the official abbreviations for some municipalities in Quebec with names longer than 13 characters.

Find the official abbreviations for municipalities in Northwest Territories, Nunavut and Yukon with names longer than 13 characters.

Accurate address lists reduce undeliverable mail and help you get the best postage rates for large mailings and better customer insights from your data.

Find the address accuracy requirements for the best postage rates on Incentive Lettermail™, Canada Post Personalized Mail™(formerly Addressed Admail) and Publications Mail™

Find the official abbreviations for municipalities in Ontario with names longer than 13 characters.

Format addresses for business and marketing mail accurately and avoid processing delays, redelivery and surcharges. See correct formats with visual examples.

Find the official abbreviations for municipalities in Nova Scotia with names longer than 13 characters.

Find the official abbreviations for some municipalities in Alberta with names longer than 13 characters.

Find the official abbreviations for municipalities in Prince Edward Island with names longer than 13 characters.

Find the official abbreviations for municipalities in Newfoundland and Labrador with names longer than 13 characters.

Find the official abbreviations for municipalities in British Columbia with names longer than 13 characters.

Find the official abbreviations for municipalities in New Brunswick with names longer than 13 characters.

Find the official abbreviations for municipalities in Manitoba with names longer than 13 characters.

Canada Post recognizes the several address validation services. Use ours, or find a recognized vendor.

Common questions on NCOA Mover Data Service

The National Change of Address (NCOA) database is a list of Canadians who move. Use it for mailing list cleaning and to keep customer addresses up to date.

What happens if someone tries to access your AddressComplete installation from an IP address that you have restricted.

What happens if someone tries to use your AddressComplete account from an unauthorized website.

Address Complete

You can configure a daily limit for the credit that can be consumed from your AddressComplete account per day.

Learn how to use the security settings for you AddressComplete installations. Set the daily limit, valid URLs, and IP limit.

When your AddressComplete account is out of credit you’ll receive an email. Buy a credit plan to top up your account.

How to add AddressComplete to your website. It’s easy, free and no web experience is required.

Always capture the right address with customized AddressComplete settings. You can restrict access, select countries, set language and more.