Support

Learn about your personal account home page and how to access tracked packages, services and orders.

Find out more about how we use two-step verification to boost your online account security.

Log in, enter My Support, and check the status of your service ticket. Click for more information.

Find out what identification you need to pick up mail at the post office, whether for yourself or on behalf of someone else or a business.

A letter of authorization lets you act on behalf of another person or a business to pick up mail or apply for postal services. Download one here.

First look up your post office in Find a Post Office and then you can view the hours of operation for that location.

Process for shipping parcel pack to the merchant. Includes instruction for prepaid shipping and shipping paid by customers

We may close or relocate a post office to improve operations and remain competitive.

Many remote communities are served by post offices called air stage offices. Find out about shipping to and from air stage offices.

Find holiday hours here. Canada Post is closed on national, provincial and territorial holidays.

Over 6,300 post offices are available to take your call! Here’s how to get in touch:

Use MoneyGram to send money in Canada or internationally. Buy your MoneyGram in person at any post office across Canada.

To buy a Money Order, you must provide the name of the sender and the name of the recipient (payee). These requirements protect your Money Order.

To collect a MoneyGram electronic money transfer, go to any post office. Receive up to $500 in cash if funds are available, or receive payment by cheque.

Call Global Assistance at any time, from anywhere in the world for Cash Passport support, to notify Mastercard of a lost or stolen card or to contest a charge.

Find out how to add money to your Canada Post reloadable Visa prepaid card and how to check your balance.

Find out what features you need to check to help you spot a counterfeit Canada Post Money Order.

Find out how to cash your Canada Post postal Money Order and how to request a refund.

Pay your bills with a MoneyGram electronic money transfer at a post office. You don’t need a bank account to use it.

Find out why postal Money Orders don’t all look the same. Most, however, are either peach (Canadian dollars) or green (U.S. dollars).

The Canada Post mobile app is available in English and French. Find out how to change the language and save your preference.

Get help with our online Find a Post Office tool. Enter your postal code, address or intersection and get a list of nearby post offices and outlets.

Get postal codes for Canadian addresses using the Find a Postal Code online tool.

Find out how much it costs to send packages and letters with Canada Post using the Find a Rate online tool.

Download the free Canada Post mobile app onto your smartphone. The app is available for Apple, BlackBerry or Android mobile devices.

To return your purchase bought online from Canada Post, call us for an authorization number.

When you enter personal data for a purchase, it is used only to complete your request and ship your order.

Here’s how we keep data safe when you order online at Canada Post.

Follow these tips to prevent mail theft and protect yourself against identity fraud. Keep the mail you receive and the mail you send safe.

Most pages on our site are public with no need for security. If you use areas of the site that require passwords, you need to keep them secure.

Someone may have used your address to label a fraudulent mailing with a legitimate return address. There is an ongoing investigation into this matter.

Find out how to make an access to information request at Canada Post, including contact details for the Access to Information Directorate.

Find out where to get information on government Access to Information and Privacy Act requests.

Find out which web browsers are supported by canadapost.ca, what additional plug-ins it uses and how it uses cookies.

Sometimes clearing your cache and cookies helps Canada Post products work smoothly. Here’s how:

Keep your Cash Passport funds safe while you travel and when shopping online. Tips on avoiding fraud and what to do if your card is lost or stolen.

Canada Post does not send unsolicited emails or texts requesting personal information such as credit card numbers, account numbers, address and or passwords.

A description of what federal and provincial sales taxes apply to Canada Post products and which products are tax exempt.

The EU has removed the VAT tax exemption of €22 – VAT will now need to be paid on all commercial items imported into the EU. The new rules do not impact gifts.

A description of what federal and provincial sales taxes apply to different Canada Post products and which ones are tax exempt.

Rate increases allow us to serve the growing number of addresses, meet inflation costs, and maintain and replace equipment.

Find up-to-date fuel surcharge information on Canada Post services.

Terms and conditions for the Solutions for Small Business lightweight shipping temporarily reduced rates.

How to rent, cancel, and use a commercial Postal Box at Canada Post.

Terms and conditions for the Telus Stand with Owners contest.

These are the Terms and Conditions that govern the use of Delivery Preference options from Canada Post.

My Mailbox beta Terms and Conditions

Read the terms and conditions for use of Canada Post’s Mail Forwarding service, including limitations on the service and legal statements.

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These are the Terms and Conditions that govern the use of the Pay Duty and Taxes services from Canada Post.

Read Hold Mail terms and conditions, including service delivery limitations and legal statements.

Read the Canada Post Corporation credit card consent agreement. This online agreement explains why we collect credentials from you and how we use them to process payment.

To link to Canada Post from your website, use a text link that leads to the Canada Post home page.

These At-Home Pickup Terms and Conditions apply to your use of Canada Post’s At-Home Pickup service.

Read the terms of use and legal terms and conditions for the Canada Post website.

These Terms and Conditions govern your use of the Package Redirection service for shippers.

Find Terms and Conditions for Canada Post Consumer P.O. Boxes here.

The Terms and Conditions for the exclusive savings pricing campaign to save up to 60% on shipping.

Get answers to frequently asked questions about applying for a job with us. We’ll help you search for jobs, create a profile and get technical support.

Find out more about becoming a goods or services supplier to Canada Post, a stamp seller or opening a retail postal outlet.

Find out about our eProcurement, purchasing, payment and invoicing policies. We answer all your frequently asked questions.

Ensure that the mailboxes you install in new subdivisions and condos meet Canada Post requirements. Download the Delivery Planning Standards manual.

Supplier Account is a new way for meter customers to pay for parcel shipments with Canada Post’s Electronic Shipping Tools (EST) or other approved supplier shipping platforms.

Security Screening Guide & Instructions for Canada Post contractors only.

Material for the use of the blind can be mailed for free, in Canada and abroad. Find out what is included and how to send and label this type of mail.

Find out how to apply for a Community Foundation grant. Read all the frequently asked questions.

Write a letter to Santa and he'll write back. Get Santa's address. Find out how to email Santa.

Learn if you meet the eligibility requirements for an award and the steps to apply. Read all the frequently asked questions.

If you’re having difficulty with a document or an online form, let us know and we’ll try to provide an alternative.

If you can’t retrieve your mail from the mailbox due to snow buildup, you can request snow clearance through a variety of contact options.

Canada Post welcomes feedback about accessibility. Learn about the variety of accessible feedback contact options.

Learn how to request delivery accommodation if you are unable to access your mailbox due to a health issue or limitation.

Service animals are welcome in all post office locations, including postal outlets located within another retailer. Supporting documentation is not required.

We are working to make sure the Canada Post mobile app is accessible to all customers. Learn about the variety of accessible feedback contact options.

Find all the information you need to contact Canada Post the way you prefer.

Canada Post is on Facebook, Twitter, LinkedIn, YouTube and more. Learn which accounts to follow to get the information you are looking for.

Contact us to share your comments about your experience with one of our employees.

Find answers to your questions for the Solutions for Small Business lightweight shipping temporarily reduced rates.

Learn how to update the address information listed under the business profile in your Solutions for Small Business account.

Sign in to our website to find out your Savings Level, your order history for the last quarter and how close you are to reaching the next Savings Level.

Small business members can access all online shipping tools like EST Online and Snap Ship as well as pickup and returns tools.

Find out which shipping and marketing services and tools are available to Solutions for Small Business members.

How to become a commercial customer and get access to our Online Business Centre shipping tools and discounts.

Find out how we keep your business account secure and what you can do as an account owner

Have questions about connect? Check the FAQ for answers:

Commercial customers, after you sign a contract, create your online profile, username and password and use our online shipping tools and services.

Having trouble with business mailings? Find out how to get help from Canada Post.

Contact customer support online, by phone, or find resolution with one of our support articles.

Prepare your mailings and shipments online and print shipping labels with our electronic shipping tools.

Get fast and easy online shipping and mailing from our website or your intranet. For small to mid-sized businesses who ship and mail within Canada.

Requesting a copy of your invoice is easy. Follow these steps:

You can shop online using your Visa, MasterCard and American Express. Commercial customers can also pay by account.

How to cancel your order (Statement of Mailing) for Admail, Lettermail, Letter-post and Publications Mail if you have not yet given it to Canada Post.

You’ll get an email from Canada Post with a PDF when invoices are available. Here’s what to do with it:

Get your account balance, transaction history and more when you sign in to Manage My Accounts. If you need more help, use this form to contact us.

Find out how to get a refund for your spoiled meter impressions. Find out where to return the meter impressions, and the fee involved.

Printed a shipping label you won’t be using? Use Request a Refund API to reverse the charge.

Here’s how to cancel a shipping label or manifest online with Canada Post.

There are several ways commercial customers can pay by Credit Card. Pick the one best for you:

Make payments to your commercial account directly from your bank, credit card, online, or by cheque.

Add pickup web services to your e-commerce solution. Easily request a pickup at your business. Ideal for Ship From Store applications.

Get information on Package Redirection online. Find out about redirection costs and package eligibility.

Definitions of the terms that appear in Intelligence 360 reports and pages.

An Intelligence 360 user administrator controls access and sets user roles in your company.

A Shipping profile report defines volume as the number of items billed within the stop the clock time. A Delivery performance report checks for an electronic manifest scan AND a delivered or a attempted delivery scan.

In the Intelligence 360 Tracking summary report, compare delivery standard dates to the delivery or stop the clock date. Items delivered after the delivery standard date are late.

Intelligence 360 Shipping profile and Delivery performance reports cannot be merged

Set permissions for employees can see and do in Intelligence 360.

There is no limit to the number of Intelligence 360 reports you can create

The Intelligence 360 Shipping profile: by destination report shows the origin to the destination city but not postal code details.

To add a customer number to Intelligence 360, call your sales representative.

Get detailed status information on outgoing parcel items.

Intelligence 360 does not allow you to build a custom report. You can download its eight standard reports into Excel, CSV or PDF format and then customize them.

Instructions on how to create a tracking summary report in Intelligence 360

If you can’t access Intelligence 360 and are a user administrator, contact your Canada Post sales’ representative

Information in Intelligence 360 is updated every 15 minutes.

The Intelligence 360 Service ticket report shows the service tickets for items that are late, lost or damaged that you created with Canada Post

Intelligence 360 starts collecting your information on the day you are set up within the tool. You can access information as far back as 2 years

You can see items in Intelligence 360 that have a tracking number but have not been received by Canada Post.

Information is held for two years within My reports. It dates from the time your company is set up to use Intelligence 360.

Get detailed status information on inbound returns

If an item is redirected, privacy policies require that the destination address be shown as Unknown in Intelligence 360.

Instructions on how to create a report of shipping profile by customer number

Instructions on how to create a shipping performance summary by customer number.

The Intelligence 360 Performance summary reports use 3 steps to calculate delivery performance numbers.

Instructions on how to create a report of shipping profile by weight category

Item level detail is not available in Shipping profile and Performance summary reports. It can be found in the Tracking summary report.

Track and filter exceptions to find out why a shipment has not yet been delivered or returned

The average weight of all items billed within a timeframe is either the declared weight or the volumetric equivalent.

The reports you create are saved in My reports section for 30 days. To access a report past 30 days, save it to a folder outside of Intelligence 360.

The Intelligence 360 Tracking summary report provides item level details on the status of your Outbound and Inbound items throughout delivery.

Learn step-by-step how to generate a performance summary by delivery standard report in Intelligence 360.

Instructions on how to create a shipping report of parcel volume and cost by destination in Intelligence 360.

Follow these instructions to create a report with shipping variables in Intelligence 360.

Instructions on how to create a shipping performance summary by destination.

In the Intelligence 360 Outbound view, items only appear in one category or delivery stage.

You can only download the item level information within the Intelligence 360 Outbound, Inbound and Exception tabs that you see on your screen.

Intelligence 360 is not available through an Application Program Interface

Use Intelligence 360 overview to see all outbound shipments and inbound returns. Track your favourite reports and add to your watch list.

Follow these instructions to create a service ticket in Intelligence 360.

Use notifications to stay on top of the status of your most important shipments.

You can store 50 reports in the My reports section of Intelligence 360.

Specialized support teams and products to support businesses shipping medical cannabis and improve the experience of their customers.

Services, guidelines and restrictions for promoting cannabis in Canada as a licensed seller.

Learn about Health Canada packaging and labelling regulations for cannabis. Then find out how to prepare your cannabis for shipping to Canadians.

Read this article for in-depth info on managing returns.

Learn how to set up return authorization web service via REST-style architecture.

Check out the FAQs page for help using the tool.

Learn how to set up return authorization web service via SOAP protocol.

Commercial customers who store their EST 2.0 address books locally can print shipping labels in local mode during an outage. Find out how it works.

Find out about security, proxy servers and importing and exporting data into EST 2.0 shipping software.

Commercial customers who store their EST 2.0 address books locally can print shipping labels in local mode during an outage. Find out how it works.

Having trouble installing updates to EST 2.0 shipping software? Follow these troubleshooting tips.

Find all the resources you need to confidently prepare large mailings for Canada Post.

Find out where to get information to prepare a Publications Mail™ newsletter or magazine mailing.

You can send multiple copies of the same issue of your publication in a bundle to one address. Learn when and how to bundle Publications Mail.

Find out if your newsletter, magazine or other mailing qualifies for the discounted postage rates of Publications Mail.

Learn how to set up your Business Reply Mail account, create artwork and test mail pieces to ensure the best postage rates.

Get delivery estimates for sending Neighbourhood Mail™ anywhere in Canada.

If your recent Canada Post Neighbourhood Mail™ (formerly Unaddressed Admail) mailing is late or hasn’t been delivered, you can create an online service ticket to report the problem.

Find all the resources you need to confidently prepare bulk advertising mailings for Canada Post.

Find out how to prep your statement of mailing and drop off mailing containers.

Frequently asked questions on eligibility marketing with Postal Code Targeting. New acquisition tool that finds prospects similar to current best customers.

Data lists and how to use them in Postal Code Targeting, including data overlays, existing customer list suppression and data cleaning needs.

Find Canada Post approved vendors that can help you feel confident that your Postal Code Targeting campaign will be created according to our mailing requirements.

Find out what’s needed to prepare a Postal Code Targeting mailing. Get information on Postal Code Targeting specifications and find a direct mail partner.

Ensure that your marketing mail pieces for Postal Code Targeting, Neighbourhood Mail and Personalized Mail are machineable and save on mailing costs.

Postal Code Targeting production FAQs with answers on quality controls, indicia, specifications, GSM best practices and your mailing’s induction.

How to create and use the Postal Code Targeting 2D data matrix barcode for automated direct mail processing, putting your piece in customer hands faster and at a savings.

The Postal Code Map, integrated into our Precision Targeter tool, helps you find high-value customer prospect areas for direct mail campaigns.

See if your mailing campaign qualifies for Postal Code Targeting. Qualifications include deposit information, minimum item number, unique barcodes, quiet zones and Agreement numbers.

Answers about the cost of sending direct mail with Postal Code Targeting solutions and large volume discount options.

Brief description of the features and benefits of Postal Code Targeting, different types of Smartmail Marketing solutions and how it works in acquisition.

Find out if your mailing of more than 1,000 pieces qualifies for Personalized Mail’s reduced postage rates.

Find out where to get information on preparing an addressed advertising mailing.

Video tutorial for Precision Targeter.

Precision Targeter - Frequently Asked Questions

Handle your entire shipping and mailing process online from our website. For small to mid-sized businesses who ship in Canada and worldwide.

Designing, preparing and sorting your Canada Post Personalized Mail™(formerly Addressed Admail) for machine processing delivers the lowest postage rates. See these Machineable Presort guidelines.

Find Canada Post-recognized vendors of mail presortation software.

Your marketing just got easier. Ready to put direct mail to work for your business? Our customizable and print-ready templates make it easy.

Save on postage when your mailing can be machine processed. Learn how to design your Canada Post Personalized Mail™( formerly Addressed Admail™) piece for machineable postal standards.

Postal indicia saves businesses time and money while offering branding opportunities. Find out how to use it:

Learn about creating an order or Statement of Mailing and dropping off a Personalized Mail™ mailing at a deposit location.

Learn how to use the free Customized Postal Indicia template to create added marketing value for your business mail.

The National Presortation Schematic helps you prepare mailings. Updated monthly, use it for more effective mailings.

Find the official abbreviations for some municipalities in Saskatchewan with names longer than 13 characters.

Find the official abbreviations for some municipalities in Quebec with names longer than 13 characters.

Find the official abbreviations for municipalities in Northwest Territories, Nunavut and Yukon with names longer than 13 characters.

Accurate address lists reduce undeliverable mail and help you get the best postage rates for large mailings and better customer insights from your data.

Find the address accuracy requirements for the best postage rates on Incentive Lettermail™, Canada Post Personalized Mail™(formerly Addressed Admail) and Publications Mail™

Find the official abbreviations for municipalities in Ontario with names longer than 13 characters.

Format addresses for business and marketing mail accurately and avoid processing delays, redelivery and surcharges. See correct formats with visual examples.

Find the official abbreviations for municipalities in Nova Scotia with names longer than 13 characters.

Find the official abbreviations for some municipalities in Alberta with names longer than 13 characters.

Find the official abbreviations for municipalities in Prince Edward Island with names longer than 13 characters.

Find the official abbreviations for municipalities in Newfoundland and Labrador with names longer than 13 characters.

Find the official abbreviations for municipalities in British Columbia with names longer than 13 characters.

Find the official abbreviations for municipalities in New Brunswick with names longer than 13 characters.

Find the official abbreviations for municipalities in Manitoba with names longer than 13 characters.

Canada Post recognizes the several address validation services. Use ours, or find a recognized vendor.

Common questions on NCOA Mover Data Service

The National Change of Address (NCOA) database is a list of Canadians who move. Use it for mailing list cleaning and to keep customer addresses up to date.

What happens if someone tries to access your AddressComplete installation from an IP address that you have restricted.

What happens if someone tries to use your AddressComplete account from an unauthorized website.

Address Complete

You can configure a daily limit for the credit that can be consumed from your AddressComplete account per day.

Learn how to use the security settings for you AddressComplete installations. Set the daily limit, valid URLs, and IP limit.

When your AddressComplete account is out of credit you’ll receive an email. Buy a credit plan to top up your account.

How to add AddressComplete to your website. It’s easy, free and no web experience is required.

Always capture the right address with customized AddressComplete settings. You can restrict access, select countries, set language and more.